The Explorer Hotel is regarded as providing one of the best employment packages in the northern hospitality industry and offering excellent career opportunities. As a full-time Explorer Hotel employee, you would be eligible for accommodation in staff housing (if required), one staff meal per day, a competitive pay package and a comprehensive benefits plan (that includes group life insurance, accidental death and dismemberment insurance, long term disability and group medical and dental insurance).
If you are mature and independent and are interested in a unique work experience in the arctic we may have a role for you. The Explorer Hotel has regular requirements for new staff in the kitchen, dining room, front desk and housekeeping divisions. We invite you to fax your resume to the attention of the General Manager at the Explorer Hotel at 1-867-873-2789 or email it to firstname.lastname@example.org. We will keep it on file for 12 months and will contact you if a suitable position arises.
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We endeavour to run our business in accordance with the highest professional standards and invite you to review our corporate Vision, Mission and Core Values.
The Explorer Hotel Vision, Mission, & Values
The Explorer Hotel’s vision is to be recognized as northern Canada’s premier owner and manager of hospitality properties; to be known as an innovator and leader amongst local businesses; and, to be regarded as the best company to work with in every community in which we operate.
The Explorer Hotel is committed to transforming the experience of our customers living in or visiting northern Canada from that of “roughing it in a remote and harsh northern environment” to one of “experiencing amazing comfort and excellent, friendly service in a fun and exciting frontier city”. We will pleasantly surprise all our customers with our beautifully designed and highly functional properties that are inviting and comfortable “people places”. We will provide first class products and leading edge services and amenities for their enjoyment. We will not accept mediocrity and we will strive to bring the best practices in North America to our hospitality business in northernCanada.
Customers are the lifeblood of our business. Our success depends on consistently anticipating and planning to satisfy our customer’s needs. We listen to and watch our customers to learn how we can change and improve the services we provide them. We foster long-term relationships with our customers by earning and maintaining their trust over time. As individuals, we understand the difference we can make in creating a positive experience or outcome for our customers. Each time we respond to a customer’s need is a “moment of truth” – we either succeed or fail one moment of truth at a time.
People are the strength of our company. We act on the belief that our people are our greatest strength. We know that knowledge, hard work, commitment and multiple talents of the diverse people in our organization are the keys to satisfying our customer’s needs. We maintain a business environment of caring, dignity and respect for the individual. We want our people to grow and develop their talents and achieve their maximum potential. We do not discriminate on the basis of age, gender, race or religion. We recognize and reward expertise, hard work, high performance, leadership, creativity, loyalty and team playing. We respect each other enough to be open, to tell the truth and to give honest feedback. We listen to each other even when we disagree and we work together to make things better. We value deep thinking, true understanding, decisive action and having fun. We do not value gossip, wasted time and procrastination.
Quality is the key to satisfying our customers. We are committed to providing the highest quality facilities, services, products and amenities. We continuously seek to improve quality to better meet the needs and desires of our customers. In our hospitality and residential businesses, we know our customers want a comfortable, clean, quiet, and safe environment with top-notch reliable service. We are never satisfied with just “good enough.” We focus on quality in every aspect of our business – not just physical properties, but also our relationships, processes, services and creating a healthy and positive environment.
Innovation is the fuel for our future success and growth. We never accept the status quo as the way we will be able to satisfy our customer’s rising expectations in the future. Only by embracing change and striving for constant improvement, will we keep ahead of our competitors. This forward looking “can-do” attitude helps define our corporate culture and it is a key to our long-term success. We believe there is always a better way and, if not possible today, it will be possible tomorrow. Only by listening, understanding and innovating to meet our customers changing needs, can we be a leader in our businesses and markets. Being a leader means growing and reaching out beyond our comfort zone at a personal level and a corporate level. We appreciate and applaud the “change agents” in our organization. We value and encourage personal initiative, creativity, planning ahead and thinking “out-of-the-box”.
Accountability brings clarity to our decisions and strategies. We are clear on what we are doing, why we are doing it, and the outcome each of us needs to deliver. We are mature and accept complete responsibility for our area of contribution and influence. We plan for the future. We never pass-the-buck, blame others or let things go. We are accountable to each other, to our other stakeholders and to our customers for doing what we say we will do. We work as a team; communicating and taking action together.
Integrity underpins everything we do. We compete vigorously and fairly in the marketplace. We provide exceptional value for the price our customers pay. We are honest and obey all applicable laws. We are 100% ethical in our dealings. We treat others with dignity and respect. We do what we say we will do. We strive to do the right thing for individuals, organizations and society in general. We are committed to living and working in a manner consistent with our values.
Community support is essential to our long term success. We give back to the communities in which we do business. We support and participate in business organizations and community programs and events. We support charitable causes. We encourage our employees to become volunteers and community leaders.