Job Description:

Dining Room Server - Traders Grill

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Job Summary:

Ensure that all guests are greeted in a timely, friendly, and professional manner. Ensure all service standards are complied with as described in the server training manual.

Duties and Responsibilities:

• Greet all guests within one minute.

• Suggestive selling, and up selling techniques are used.
• Ensure that all orders taken are written down and read back to the guest. 
• Prepare and deliver all beverages in a timely manor. Following the wine service steps when needed.
• Responsible for running food to tables.
• Ensure quality check backs are done in a timely matter.
• If there is a customer complaint the supervisor needs to be notified immediately.
• When seating guests explain daily features and present wine list.
• Assist in re filling extra stocking items like rollups, pockets, polish cutlery, or setting up the brunch or buffet.
• Proper cash handling and room post procedures are followed.
• All vouchers and coupons handed in with cash outs.
• Clearing tables and reset them during shift.
• Properly ring in all orders.
• Assist in refilling and maintaining cleanliness standards for breakfast buffet of brunch.
• Thank the guest as they are leaving and ask them how there meal was.
• If notified of a customer complaint the it is to be reported to the supervisor on duty immediately.
• All other duties as assigned by the Food and Beverage Manager.   

For more information, please contact our General Manager at gm@explorerhotel.ca